CFPB consumer complaint against ALLY FINANCIAL INC.

Vehicle loan or lease · Problems at the end of the loan or lease — Unable to receive car title or other problem after the loan is paid off · received 2026-05-11T12:00:00-05:00 from VA · view on consumerfinance.gov ↗

No public narrative — consumer did not consent to publication.

Key facts

Complaint ID
22095505
Company
ALLY FINANCIAL INC.
Product
Vehicle loan or lease
Sub-product
Loan
Issue
Problems at the end of the loan or lease
Sub-issue
Unable to receive car title or other problem after the loan is paid off
Date received
2026-05-11T12:00:00-05:00
Submitted via
Web
State
VA
Company response
In progress
Timely response
Yes
Consumer disputed
N/A
Tags
Servicemember

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