CFPB consumer complaint against NAVY FEDERAL CREDIT UNION

Mortgage · Trouble during payment process — Paying off the loan · received 2026-05-13T12:00:00-05:00 from TX · view on consumerfinance.gov ↗

No public narrative — consumer did not consent to publication.

Key facts

Complaint ID: 22159310
Company: NAVY FEDERAL CREDIT UNION
Product: Mortgage
Sub-product: Conventional home mortgage
Issue: Trouble during payment process
Sub-issue: Paying off the loan
Date received: 2026-05-13T12:00:00-05:00
Submitted via: Web
State: TX
Company response: In progress
Timely response: Yes
Consumer disputed: N/A
Tags: Servicemember

Related

All complaints against this company: /api/v1/cfpb/by-company/NAVY FEDERAL CREDIT UNION
Compliance screen for this company: /api/v1/screening/all?name=NAVY FEDERAL CREDIT UNION