Protecting Consumers From Unauthorized Carrier Changes and Related Unauthorized Charges
other · Federal Communications Commission · Published 2018-07-17 · Effective 2018-08-16 · 83 FR 33140
Document
Document number
2018-14151
Federal Register citation
83 FR 33140
CFR reference
47 CFR 64
Type
Rule
Action
Final rule.
Category
other
Publication date
2018-07-17
Effective date
2018-08-16
FCC docket
CG Docket No. 17-169
Abstract
In this document, the Commission takes measures to strengthen our rules to protect consumers from slamming and cramming by codifying rules against sales call misrepresentations and cramming and revising rules to improve the effectiveness of the third-party verification (TPV) process. Slamming is an unauthorized change in a consumers' telephone provider and cramming is the placement of an unauthorized charge on the consumers' telephone bill.