21-03777-218 - Recommendation 01

Closed · 2022-11-03

From report

Report: VHA Progressed in the Follow-Up of Canceled Appointments during the Pandemic but Could Use Additional Oversight Metrics
OIG report number: 21-03777-218
Recommendation number: 01

Recommendation text

Monitor facility follow-up rates by type of care and on a month-over-month basis, establish monitoring metrics, and assist facilities if they fall below these metrics.