Continued Reliance on Manual Processing Slowed USCIS’ Benefits Delivery During the COVID-19 Pandemic
Audit · Department of Homeland Security OIG · 2021-11-03 · about Department of Homeland Security
Report
Title
Continued Reliance on Manual Processing Slowed USCIS’ Benefits Delivery During the COVID-19 Pandemic
Submitting OIG
Department of Homeland Security OIG
Component agency
Department of Homeland Security
Type
Audit
Publication date
2021-11-03
Summary
The objective was to determine the effectiveness of USCIS’ technology systems to provide timely and accurate electronic processing of immigration and naturalization benefit requests while field offices, asylum offices, and application support centers were closed or operating on a reduced workforce during the COVID-19 pandemic.
Recommendations (3)
#
Status
Text
1
Open
Update the USCIS pandemic plan to incorporate additional technology guidance and lessons learned during the COVID-19 pandemic.
1
Open
Update the USCIS pandemic plan to incorporate additional technology guidance and lessons learned during the COVID-19pandemic.
2
Closed
Develop an updated strategy for digitizing all benefits work and tracking the outcome of improving case processing times, including a detailed funding plan, in accordance with the Emergency Stopgap USCIS Stabilization Act.