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The Social Security Administration’s Mail Processing During the COVID-19 Pandemic

Audit · Social Security Administration OIG · 2022-05-13 · about Social Security Administration

Report

Title
The Social Security Administration’s Mail Processing During the COVID-19 Pandemic
Submitting OIG
Social Security Administration OIG
Component agency
Social Security Administration
Type
Audit
Publication date
2022-05-13

Summary

Objective: To determine whether the Social Security Administration (SSA) had adequate controls over mail processing during the COVID-19 pandemic.

Recommendations (8)

#StatusText
1ClosedIf cost-effective, invest in software and equipment to reduce manual processing of incoming mail.
2ClosedExpand the use of Post Office Boxes for long-term, high-volume workloads.
3ClosedIf cost-effective, outsource additional mail duties to contractors.
4ClosedIncorporate centralized printing of forms and notices into SSA’s systems modernization efforts.
5ClosedImplement policy and operational changes, where appropriate, to decrease reliance on original documents.
6ClosedImplement options for customers to submit the most frequently used forms online.
7ClosedImplement capabilities for employees to securely correspond with the public electronically.
8ClosedImplement online versions of the most frequently sent notices.

Source

Authoritative
oversight.gov report page
Machine
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