GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
CPSC Recall1 injuries · 2019-08-30 · 19775
Hazards
The call button can fail when pushed by the consumer in an emergency.
Recall
Number
19775
Date
2019-08-30
Injuries reported
1
Products
Names
Lively Mobile Plus Emergency Alert Devices
Remedies
Options
Refund
Companies
Manufacturer(s)
Borqs Hong Kong Limited; Shenzhen Saidaxin Technology Co. Ltd., of China
Retailer(s)
Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
Importer(s)
GreatCall Inc., of San Diego, California
Country of manufacture
China
Description
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.