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2012 BUICK LACROSSE — STEERING

crash · 1047284 · 2014-03-18

Vehicle

Make
BUICK
Model
LACROSSE
Year
2012
Manufacturer
General Motors, LLC
Component
STEERING
Miles at failure
25
Speed
35 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

NEW CAR..HAD CONTINUED ISSUES OF TILT WHEEL UNLOCKING IN LOCKED POSITION. DEALER HAD TOLD US..WE WERE THE ONLY ONES WITH THE PROBLEM."DID SERVICE..NO RECORDS..DROVE NEW CAR AGAIN..SAME PROBLEM..STEERING WHEEL UNLOCKED..CAUSED NEW CAR TO GO OFF INTO THE DITCH DUE TO LOSS OF SUDDEN CONTROL. CALLED DEALER..THEY SENT UP A TOW TRUCK..I REFUSED TO DRIVE NEW CAR TILL CORRECTED. I SEARCHED INTERNET..FOUND OTHERS WITH SAME PROBLEMS.. THE DEALERSHIP SUPPLIED US WITH A FREE RENTAL..4 WEEKS..AND FINALLY REPLACED THE ENTIRE STEERING COLUMN ASSEMBLY..NO CHARGE UNDER NEW CAR WARRANTY. THE PROBLEM NEVER OCCURRED AGAIN...CAR IS STILL DRIVEN...AND NO PROBLEMS..HAVE 18000 MILES NOW. THE STEERING ISSUE WAS REPORTED TO NHTSA..BUT NEVER WAS FOLLOWED UP BY ANYONE..NO REPLY..NOTHING.. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10573214
Machine
JSON-LD · Markdown