TL* THE CONTACT OWNS A 1996 FORD F150. THE CONTACT STATED WAS DRIVING APPROXIMATELY 35 MPH AND LOST CONTROL OF THE STEERING, CRASHING INTO A TREE. THE AIR BAGS DID DEPLOY. HOWEVER, THE CONSUMER SUFFERED SEVERE INJURIES. THE CONTACT SUSTAINED A FRACTURED CERVICAL SPINE, INJURIES TO THE SHOULDERS, A CONCUSSION AND THE LOSS OF HER RIGHT EYE. THE VEHICLE WAS DESTROYED DURING THE CRASH. THE CONTACT INDICATED THAT AN INVESTIGATOR WITH THE DEPARTMENT OF TRANSPORTATION INSPECTED THE VEHICLE AND CONFIRMED THAT THE AIR BAG HAD VIOLENTLY DEPLOYED DURING THE CRASH AND CAUSED INJURIES TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 110,000. UPDATED 06/04/14