TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE ENTERING A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. AS A RESULT, THE VEHICLE CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. ALSO, THE CONTACT MENTIONED THAT STEAM WAS EMITTING FROM THE RADIATOR. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER A REMEDY. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 54,000.