← NHTSA complaints

2011 VOLKSWAGEN TIGUAN — ELECTRICAL SYSTEM

fire · 1150857 · 2015-01-24

Vehicle

Make
VOLKSWAGEN
Model
TIGUAN
Year
2011
Manufacturer
Volkswagen Group of America, Inc.
Component
ELECTRICAL SYSTEM

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

LAST WEEK MY WIFE TOLD ME THAT SHE COULD SMELL AN ELECTRICAL SHORT AND FEEL A BURNING SENSATION COMING FROM HER VW DRIVER?S SEAT WHILE SHE HAD HER SEAT WARMER ON. I IMMEDIATELY HAD HER TAKE IT IN TO THE LOCAL VW DEALERSHIP SERVICE CENTER FOR DIAGNOSIS. THIS ISSUE IS A FIRE HAZARD AND SAFETY ISSUE AS WE COULD NOT DRIVE THE CAR FOR FEAR THAT THE SHORT IN THE ELECTRICAL SYSTEM COULD CAUSE A FAILURE OF THE POWER ASSISTED SYSTEMS WHILE IN MOTION RENDERING THE CAR UNMANAGEABLE IN TRAFFIC. ADDITIONALLY, WE COULD NOT DRIVE THE CAR BECAUSE THE BURNING PAIN TRANSMITTED THROUGH THE DRIVER?S SEAT TO MY WIFE?S FLESH WAS PAINFUL ENOUGH TO POTENTIALLY DISTRACT HER FULL ATTENTION FROM DRIVING. BECAUSE OF THE POTENTIAL FIRE HAZARD AND SAFETY FAILURE?S WE MUST INSIST THAT VW TAKE FULL RESPONSIBILITY FOR THE REPAIR OF OUR VEHICLE AND REIMBURSE US PROMPTLY FOR OUR COSTS AND EXPENSES. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10678667
Machine
JSON-LD · Markdown