TL* THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE COMING OFF AN EXIT, THE FRONT DRIVER SIDE COIL SPRING FRACTURED CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A METAL GUARDRAIL AND THE VEHICLE DROVE OVER TO THE PASSENGER SIDE AND CRASHED INTO A MEDIAN. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM AND THE RIGHT ROTATOR CUFF WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS LATER NOTIFIED OF NHTSA CAMPAIGN NUMBER: 14V435000 (SUSPENSION). THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED TO DETERMINE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.