CRUISING NORTHBOUND ON RT. 3 JUST BEYOND EXIT 5. THE TRAFFIC WAS HEAVY.SUDDENLY, WITH ZERO WARNING SIGNS FROM THE STATE HIGHWAY MAINTENANCE CREWS, I ENTERED A POT HOLE. ROUGHLY 30-35 FEET IN LENGTH, 15 + FEET IN WIDTH AND A VARIANCE IN DEPTH OF 6"-12" I RODE THE POTHOLE OUT AND UPON EXITING THE POTHOLE TO NORMAL HIGHWAY GRADE MY VEHICLE LOST CONTROL DUE TO THE 'BUMP' OF THE INCONSISTENCY FROM NORMAL GRADE TO A POTHOLE IN SEVERE NEGLIGENT DISREPAIR. I SLID FOR APPROX. 50-60 YARDS,SPEED REMAINED BETWEEN 60-65 MPH. I STRUCK A SNOWBANK 12FT IN HEIGHT AND THE BRUNT OF THE FIRST IMPACT ON MY NECK AS MY AIRBAG DID NOT DEPLOY. I HAVE SPOKEN TO THE MAZDA CORPORATION, ASKED IF THEY INTENDED TO INVESTIGATE WHY THE AIRBAG DID NOT DEPLOY. THEY SAID, I HAVE THIS CONVERSATION...BOTH OF THEM ON RECORD, IT WAS NOT MAZDA'S RESPONSIBILITY TO SEND A FIELD AGENT TO INVESTIGATE WHY IT DID NOT DEPLOY. THE CUSTOMER SERVICE REP. WAS VERY QUICK TO INSIST THAT IT IS MY INSURANCE COMPANY'S JOB. I FEEL IT WAS DEFECTIVE. MAINLY I AM BOTHERED AT THE FACT THAT MAZDA HAS CLAIMED, (ON THE RECORD ) THAT THEY WILL NOT BE SENDING A FIELD AGENT TO INVESTIGATE A POSSIBLE DEFECT. I FEEL IT IS ABSOLUTELY IRRESPONSIBLE ON THEIR PART. IT IS SOMETHING THAT MOST CERTAINLY MUST BE LOOKED INTO AS I FEEL 100% THAT MY INJURIES WOULD HAVE BEEN MUCH LESS HAD THE AIR BAG DEPLOYED UPON THE INITIAL 60-65MPH IMPACT. THERE IS EXPOSED STYROFOAM FROM MY FRONT BUMPER AND MY FOG LIGHTS ARE ALL NILLY WILLY AND HANGING OFF THE CAR