TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE FRONT DRIVER SIDE SHOULDER SEAT BELT RETRACTOR FAILED TO FUNCTION AND THE WEBBING WOULD NOT RELEASE PROPERLY. AS A RESULT, THE DRIVER STRUCK THE STEERING WHEEL WITH FORCE. THE CONTACT SUFFERED FROM BACK AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE SUSTAINED MINOR REAR END DAMAGE AND WAS DRIVEN FROM THE SCENE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE REAR BUMPER WAS REPLACED; HOWEVER, THE SEAT BELT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.