ON 7/7/15 WHILE ON THE 99 GRAND-PARKWAY FREEWAY MY FORD FUSION SUDDENLY STARTED DRIFTING AND WASN'T ALLOWING ME TO TURN BACK IN THE LANE CAUSING MY CAR TO SPIN OUT AND LOSE CONTROL AND CRASH INTO A BARRIER. SHORTLY AFTER I FILED A CLAIM WITH MY INSURANCE AND WITH FORD CUSTOMER SERVICE ON 7/11/15 CLAIMING THE POWER STEERING WENT OUT AND A MECHANICAL FAILURE. FORD MOTOR MENTIONED THE GENERAL COUNSEL WOULD REACH OUT IN 15 BUSINESS DAYS AND THERE WERE NO CURRENT RECALLS ON FILE. HOWEVER, SHORTLY AFTER I FILED THAT COMPLAINT FORD SENT A VEHICLE RECALL REGARDING POWER STEERING CORROSION (INTERESTING TIMING). I HAVE ESCALATED MULTIPLE TIMES TO CUSTOMER SERVICE AND CUSTOMER RELATIONS AND STILL NO LUCK OR CLARIFICATION OF WHY I HAVE NOT RECEIVED A LETTER FROM GENERAL COUNSEL.