TL* THE CONTACT OWNS A 2005 FORD ESCAPE HYBRID. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE SEAT BELT DID NOT RETRACT. AS A RESULT, THE CONTACT ENCOUNTERED THE STEERING WHEEL. THE CONTACT SUSTAINED BRUISES ON HER CHEST THAT DID NOT REQUIRE MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.