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2014 FORD FOCUS — UNKNOWN OR OTHER

1 injured · 1237238 · 2015-11-10

Vehicle

Make
FORD
Model
FOCUS
Year
2014
Manufacturer
Ford Motor Company
Component
UNKNOWN OR OTHER
Speed
15 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

THE POWERSHIFT TRANSMISSION JERKS AND JOLTS, ESPECIALLY AT TAKE OFF. I DRIVE LOCALLY 95% OF THE TIME AND THIS IS EXACERBATING MY CURRENT MEDICAL PROBLEMS WITH MY NECK, HEAD, BACK AND HIP. I SEE NOW THAT FORD WITHHELD THIS INFORMATION ABOUT WHAT THEY CALLED THEIR NEW AND BETTER TRANSMISSION. HAD THEY TOLD US IT DOES THIS, WE WOULDN'T HAVE BOUGHT IT. I KNEW THE DAY AFTER WE GOT IT AND I WAS HURTING BAD, AND THE DEALER WOULD NOT TAKE IT BACK, EVEN THOUGH THEY KNEW THIS CAR WAS HURTING ME. I TOOK IT TO THEM IN AUGUST AND THEY ACTED LIKE THEY KNEW NOTHING. WHEN I PICKED IT UP TWO DAYS LATER, THEY SAID THEY MADE A SOFTWARE ADJUSTMENT TO MAKE IT MORE COMFORTABLE FOR ME. THAT LASTED FOR A DAY AND A HALF AND DROPPED THE GAS MILEAGE TO 17MPG IN TOWN WHEN IT HAD BEEN GETTING 25.6MPG. AFTER THE DAY AND A HALF, THE AGGRESSIVE JERKING RETURNED AND GAS MILEAGE WENT BACK UP. ALSO, WHEN I PICKED IT UP, THEY THEN ACTED LIKE THEY KNEW ABOUT IT AND PROVIDED ME WITH A TWO PAGE PRINT OUT OF THAT TRANSMISSION AND HOW IT WORKS, AND THEY CLAIM THIS IS NORMAL. THEY ALSO SAID THE SALESPEOPLE ARE SUPPOSED TO TELL PEOPLE ABOUT THIS TRANSMISSION, YET WE WERE TOLD NOTHING AND IT DIDN'T DO IT ON THE TEST DRIVE. IF THE CAR SITS, IT WON'T DO IT AT TAKE OFF, BUT THE MORE YOU DRIVE IT, THE MORE IT DOES IT AND IT IS NOT OCCASIONAL OR SLIGHT. IT ACTS LIKE IT WON'T EVEN GO SOMETIMES AT A GREEN LIGHT OR LOSES POWER SIGNIFICANTLY. THAT'S HOW IT FEELS TO ME BUT I DON'T KNOW IF IT REALLY IS. IT ALSO FEELS LIKE G

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10789707
Machine
JSON-LD · Markdown