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2015 VOLKSWAGEN PASSAT — VEHICLE SPEED CONTROL

crash · 1259400 · 2016-02-08

Vehicle

Make
VOLKSWAGEN
Model
PASSAT
Year
2015
Manufacturer
Volkswagen Group of America, Inc.
Component
VEHICLE SPEED CONTROL
Miles at failure
5,000
Speed
2 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
Yes

Narrative

ON 1/19/16 I EXPERIENCED A SERIOUS ISSUE WHILE DRIVING MY 2015 VW PASSAT. AS I WAS PULLING INTO A PARKING SPACE AFTER MY 12-MILE COMMUTE TO WORK I APPLIED THE BRAKES. NO STOPPING OCCURRED, IN FACT I EXPERIENCED A SUDDEN UNINTENDED ACCELERATION. WHILE MY FOOT REMAINED ON AND CONTINUED TO PRESS THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR LURCHED FORWARD. I ATTEMPTED TO PUT THE CAR IN NEUTRAL AND TRIED TO APPLY THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL IN STOPPING THE VEHICLE. MY CARE CAME TO REST ONLY AFTER HITTING THE CURB AND A MASONRY WALL/HAND RAIL. ONCE THE VEHICLE CAME TO A STOP, I PUT THE CAR IN REVERSE TO ASSESS THE DAMAGE. I ASSESSED THE DAMAGE TO THE FRONT END AND TRIED TOR REPOSITION THE CAR IN THE PARKING SPACE ONLY TO HAVE THE SAME EVENT OCCUR AGAIN. THE FOLLOWING DAY I CALLED THE DEALERSHIP TO REPORT THE INCIDENT AND WAS INSTRUCTED TO HAVE THE VEHICLE TOWED IN FOR INSPECTION. A LOANER WAS PROVIDED. TWENTY-ONE DAYS LATER, ON 2/8/16 I RECEIVED A CALL STATING THAT NO MANUFACTURING FAULTS WERE FOUND AND THAT VW WILL NOT AGREE TO REPAIR THE DAMAGE OR DISCUSS ANY CONCERNS RELATED TO LACK OF CONFIDENCE IN THE VEHICLE. FURTHERMORE, WHEN ASKED ABOUT ARBITRATION, I WAS INFORMED THAT MY ONLY RECOURSE WAS CALLING VW CORPORATE. WHEN MY HUSBAND CALLED AS INSTRUCTED, WE WERE INFORMED THAT VW'S POSITION WAS DECIDED BASED ON THEIR LACK OF MANUFACTURER DEFECTS FOUND. VEHICLE REMAINS AT DEALERSHIP. NO INSPECTION REPORTS WERE OFFERED, NO DAMAGE REPORTS OR ESTIMATES PROV

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10824949
Machine
JSON-LD · Markdown