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2011 JEEP GRAND CHEROKEE — UNKNOWN OR OTHER

1 injured · 1263896 · 2016-02-26

Vehicle

Make
JEEP
Model
GRAND CHEROKEE
Year
2011
Manufacturer
Chrysler (FCA US, LLC)
Component
UNKNOWN OR OTHER
Miles at failure
29,000

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

I CUT MY THUMB & SCRAPED A KNUCKLE ON SOME VERY SHARP TRIM AROUND THE TOP OF THE CUP HOLDER WHEN I REACHED INSIDE IT IN A PARKING LOT. THE BOTTOM OF THE TRIM HAD PULLED AWAY FROM THE SIDE AND WAS PROTRUDING AT AN ANGLE IN MORE THAN ONE SPOT INSIDE THE CUP HOLDERS. I TOOK THE CAR BACK TO THE DEALERSHIP WHERE I HAD PURCHASED IT LESS THAN ONE MONTH PRIOR TO THE INCIDENT. THEY SAID THE ENTIRE PIECE WHICH INCLUDED THE CUP HOLDERS, TRAY, & GEAR SHIFT WOULD HAVE TO BE REPLACED FOR $500 AND I WOULD HAVE TO PAY FOR IT SINCE THE EXTENDED WARRANTY I HAD PAID $2500 FOR DID NOT COVER IT. SO I NOT ONLY GOT INJURED, BUT I'M STUCK WITH THE BILL AND CANNOT EVEN WORK WITH MY SPECIAL NEEDS CLIENT UNTIL IT GETS REPLACED SINCE I CAN'T PUT HIM IN A DANGEROUS SITUATION. THIS JEEP ONLY HAD 28,232 MILES ON IT AND WAS IN GOOD SHAPE WHEN I BOUGHT IT ON 1/25/16, SO THIS NEVER SHOULD HAVE HAPPENED. IF THE CUP HOLDERS COULD HAVE BEEN REMOVED AND REPLACED SEPARATELY, IT WOULD HAVE SAVED ME A LOT OF MONEY AND TAKEN A LOT LESS TIME FOR THE MECHANICS TO REPLACE THEM. THIS WAS NOT THE KIND OF QUALITY I EXPECTED FOR A JEEP GRAND CHEROKEE.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10838579
Machine
JSON-LD · Markdown