TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE DRIVING IN FRONT ABRUPTLY STOPPED AND THE BRAKE PEDAL WAS DEPRESSED BUT THE CONTACT CRASHED INTO THE REAR OF THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THERE WAS AN ABNORMAL ODOR IN THE VEHICLE WHEN THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO HIS RIGHT SHOULDER AND CHEST ALONG WITH UPPER BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DIAGNOSED WITH INTERNAL CONTROL MODULE SOFTWARE INCOMPATIBILITY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE BUT THE CONTACT STATED THAT HE HAD A PREVIOUS ACCIDENT IN 2014 WHERE THE AIR BAGS FAILED TO DEPLOY AND THE MANUFACTURER WAS NOTIFIED THEN. NO FURTHER INFORMATION WAS AVAILABLE FOR THE ACCIDENT IN 2014. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. UPDATED 04/25/17*LJ *CN