TL* THE CONTACT OWNED A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 30-35 MPH THROUGH AN INTERSECTION, THE CONTACT'S VEHICLE WAS STRUCK ON THE REAR DRIVER'S SIDE. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO A TELEPHONE POLE AND CAUSED DAMAGE TO THE PASSENGER SIDE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, LEFT SHOULDER, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.