TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING 50 MPH, THE VEHICLE LOST ALL STEERING ABILITY. AS A RESULT, THE VEHICLE SPUN OUT OF CONTROL AND CRASHED INTO A MEDIAN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 73,000.