TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING 10 MPH, THE BRAKES WERE APPLIED, BUT FAILED TO RESPOND. THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF A FORD EXPLORER. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 10462825. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.