MY SON WAS DRIVING THIS VEHICLE WHEN THE FRONT CONTROL ARM SNAPPED OFF FROM THE FRONT SUBFRAME! THANKFULLY, HE DID NOT GET KILLED OR INJURED. THE VEHICLE WAS TOWED TO A LOCAL GARAGE WHO INFORMED ME THAT FORD RECALL # 14S02 APPLIES TO THIS VERY CONDITION. UPON CALLING FORD'S CUSTOMER ASSIST LINE, I WAS COMPLETELY SHUT DOWN. I TOLD THE REP THAT I NEED A TOW SINCE THE CAR WAS NOT DRIVABLE. SHE TOLD ME THAT FORD WILL NOT PAY FOR A TOW OR ANY CONSEQUENTIAL DAMAGES. THIS MAKES NO SENSE TO ME. OBVIOUSLY, FORD HAS ACKNOWLEDGED A PROBLEM. I DON'T THINK IT IS FAIR FOR THEM TO TAKE NO RESPONSIBILITY & LEAVE THE CONSUMER FOOTING THE BILL. PLEASE LOOK INTO THIS WHEN YOU GET A CHANCE. THANK YOU. *TR