TL* THE CONTACT OWNS A 2008 BMW 328I. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 20 MPH, THREE VEHICLES REAR ENDED EACH OTHER. THE CONTACT'S DAUGHTER REAR ENDED THE SECOND VEHICLE. THE DRIVER'S SIDE AIR BAG DEPLOYED, BUT THE PASSENGER SIDE AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT'S DAUGHTER SUSTAINED A FACE INJURY THAT REQUIRED MEDICAL ATTENTION. THE DEALER (NEW CENTURY BMW, 1139 W MAIN ST, ALHAMBRA, CA 91801) WAS CONTACTED AND STATED THAT THE CONTACT HAD TO PAY FOR THE REPAIR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 201-571-5859 AND STATED THAT THEY HAD TO INSPECT THE VEHICLE AND WOULD CALL THE CONTACT BACK. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.