TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL HIGH PITCH SOUND AND NOTICED A BURNING ODOR WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND OBSERVED THAT THE REAR AXLE HAD FRACTURED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SHARPNACK FORD, 1200 S CONWELL AVE, WILLARD, OH, 44890) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS INCLUDED IN A PREVIOUS UNKNOWN NHTSA CAMPAIGN NUMBER FOR THE REAR AXLE (JUNE 20, 2011). ON NOVEMBER 2, 2015, THE REAR AXLE WAS INSPECTED AGAIN AND REPAIRED AS NEEDED DUE TO BRACKETS IMPROPERLY BEING INSTALLED PER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). NO ADDITIONAL ASSISTANCE WAS OFFERED AND THE CONTACT WAS ADVISED TO CALL NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. *BF UPDATED 8/18/18*JB