TL* THE CONTACT OWNS A 2018 FORD F-150. WHILE DRIVING 40 MPH, THE VEHICLE DROVE OVER BLACK ICE AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED WHIPLASH INJURIES AND A CONCUSSION, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (NEMER FORD, 323 QUAKER RD, QUEENSBURY, NY 12804), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50.