TL* THE CONTACT OWNED A 2008 FORD ESCAPE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF A VOLKSWAGEN VEHICLE. THE DRIVER'S SIDE AIR BAG DEPLOYED. THE CONTACT SUSTAINED INJURIES TO THE HANDS, NECK, AND FOREARM. THE CONTACT ALSO SUSTAINED A WHIPLASH, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED A TOTAL LOSS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS14048964. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.