← NHTSA complaints

2012 FORD FOCUS — STEERING

crash1 injured · 1462562 · 2018-04-18

Vehicle

Make
FORD
Model
FOCUS
Year
2012
Manufacturer
Ford Motor Company
Component
STEERING
Miles at failure
50,000
Speed
25 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

MY VEHICLE HAS ON MULTIPLE OCCASIONS EXPERIENCED A COMPLETE POWER STEERING SYSTEM FAILURE. THE MOST RECENT OF WHICH OCCURRED WITH MY 1 YEAR OLD DAUGHTER IN THE CAR; I WAS ENTERING A TURN WHEN THE DISPLAY ALARM SOUNDED WITH THE FAILURE CAUSING ME TO LOSE CONTROL AND DRIVE OFF THE ROAD. FORD COMPANY IS REFUSING TO HONOR MY WARRANTY CLAIMING THE PART IS NOT COVERED (A STEERING SENSOR), THOUGH THE STEERING COLUMN ITSELF IS COVERED. I HAVE BEEN TOLD BY THE SERVICE ADVISOR THE COLUMN CANNOT BE REPLACED WITHOUT ALSO REPLACING THE SENSOR AND THE SENSOR CANNOT BE REPLACED WITHOUT ALSO REPLACING THE COLUMN. IT SEEMS THEY HAVE FOUND A LOOPHOLE WITH WHAT IS KNOWN TO BE A DANGEROUS HAZARD TO THEIR VEHICLE. IN POINT OF FACT THE NEW YORK TIMES HAS EVEN WRITTEN AN ARTICLE IN 2015 DOCUMENTING POWER STEERING FAILURE AND THE INJURIES THAT HAVE OCCURRED DUE TO IT.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11088817
Machine
JSON-LD · Markdown