IN MAKING A RIGHT HAND TURN, THE STEERING WHEEL BECAME UNCONTROLLABLE AND IMPOSSIBLE TO STRAIGHTEN OUT CAUSING THE VEHICLE TO CONTINUE IN ITS TURNING RADIUS AND CRASH INTO A SIGN ON THE SIDEWALK. THE VEHICLE WAS TRANSPORTED TO A SALVAGE YARD. I AM OF THE BELIEF THAT THE BALL JOINT FAILED. WE HAVE ALWAYS MAINTAINED THE CAR AT FORD AUTHORIZED DEALERSHIPS AND EVEN REPLACED THE BALL JOINTS RECENTLY. THIS CAR HAS A PROPENSITY FOR FAILING BALL JOINTS. [XXX], [XXX], W ROX ,MA 02132, [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB