TL* THE CONTACT OWNED A 2016 FORD C-MAX. WHILE DRIVING 60 MPH, THE CRUISE CONTROL FAILED TO DISENGAGE, WHICH RESULTED IN A CRASH. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S TOW YARD AND DECLARED A TOTAL LOSS. A POLICE REPORT WAS FILED. THE FRONT PASSENGER WAS INJURED AND RECEIVED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. *TT *TR