TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE CONTACT NOTICED A STRONG ODOR AND SMOKE INSIDE THE VEHICLE PRIOR TO RECEIVING THE RECALL NOTIFICATION LETTER. THE DEALER (ADVANTAGE BMW CLEAR LAKE, 400 GULF FWY S, LEAGUE CITY, TX 77573, (281) 557-7000) WAS CONTACTED. THE DEALER INDICATED THAT THEY WOULD BE ABLE TO SCHEDULE A DIAGNOSTIC APPOINTMENT AND THAT A SUPERVISOR WOULD CALL TO DETERMINE IF THERE WAS AN OPTION FOR A LOANER VEHICLE. THE CONTACT WAITED FOR A CALL FOR WEEKS, BUT DID NOT RECEIVE ONE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.