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2011 FORD EDGE — SERVICE BRAKES

crash · 1542037 · 2019-02-21

Vehicle

Make
FORD
Model
EDGE
Year
2011
Manufacturer
Ford Motor Company
Component
SERVICE BRAKES
Miles at failure
47,000
Speed
5 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

BACKED INTO GARAGE AND BRAKE PEDAL WENT TO FLOOR WHEN DEPRESSED WITH NO WARNING. BROKE SEVERAL 2 X 4'S AND PUSHED THE WALL OUT ONE FOOT. NEW BRIGHTON FORD DEALER HAD DETERMINED ITS A BAD ABS MODULE AND HYDRAULIC CONTROL UNIT (HCU). ITS BEEN TWO MONTHS WITHOUT THE USE OF THE VEHICLE AS FORD CAN NOT GET A NEW HCU ANYWHERE IN THE USA. THEY SAY THE PART HAS NO DATE TO WHEN THEY WILL GET THE PART. FORD CUSTOMER SERVICE JUST SAYS THEY HAVE ESCALATED THE PART AVAILABILITY PART AND SAID TO KEEP CHECKING IN WITH THE SERVICE MANAGER. SERVICE MANAGER DOES NOT RETURN MESSAGES LEFT ON HIS PHONE. NO ONE AT FORD CAN TELL ME IF OR WHEN THE PART WILL ARRIVE AFTER WE PAID 1/2 DOWN TO ORDER THE PART. THEN THEY SENT US HOME WITH A CAR WITH DEFECTIVE BRAKES AS THEY DID NOT WANT IT THERE INDEFINITELY..

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11181654
Machine
JSON-LD · Markdown