TL* THE CONTACT OWNED A 2014 FORD F-150. WHILE DRIVING 28 MPH THROUGH AN INTERSECTION, THE CONTACT'S VEHICLE WAS T-BONED BY A 2012 KIA SOUL. THE CONTACT'S HEAD STRUCK THE SIDE FRAME, WHICH CAUSED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE CONTACT CALLED KEN GARFF AMERICAN FORK FORD (597 E 1000 S, AMERICAN FORK, UT 84003, (801) 692-6561). THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND DECLINED TO SEND A FIELD ENGINEER TO INVESTIGATE THE FAILURE. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS 56,860.