WITHING DRIVING LESS THAN 5 MINUTES, THE BRAKES BECAME NON-RESPONSIVE. AFTER SEVERAL ATTEMPTS AND PRESSING ON THE BREAK PEDAL HARDER, WE WERE ABLE TO GET THE VEHICLE TO FINALLY COME TO A STOP. WE WERE DRIVING LESS THAN 40 MPH. WE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO GET THE CAR TO SLOW DOWN. IT WAS TERRIFYING. HEARD THERE WAS A RECALL, BUT WHEN CONTACTING FORD THEY JUST GAVE ME A CASE NUMBER & HASN'T REACHED OUT TO ME SINCE EVEN THOUGH MY ISSUE WAS RECENT & THE RECALL WAS RECENT. AFTER THIS HORRENDOUS CUSTOMER SERVICE AND LACK OF RESPONSE, THIS WILL BE MY LAST FORD. THE REPAIRS COST US OVER ALMOST 2K.