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2014 BMW 328D — ENGINE

fire · 1657514 · 2020-04-06

Vehicle

Make
BMW
Model
328D
Year
2014
Manufacturer
BMW of North America, LLC
Component
ENGINE
Miles at failure
140,000
Speed
75 mph

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
Yes

Narrative

I RECEIVED A LETTER FROM BMW STATING AN EGR COOLER RECALL WAS ISSUED FOR MY VEHICLE. I TOOK THE VEHICLE INTO BELLEVUE BMW AFTER SMELLING DIESEL INSIDE THE PASSENGER CABIN. THEY KEPT THE VEHICLE OVER NIGHT AND HAD ME RENT A VEHICLE WHILE THEY KEPT THE CAR OVERNIGHT. UPON RETURNING I WAS TOLD THAT MY EGR COOLER DID IN FACT NEED REPLACING. I WAS INFORMED THAT THEY WOULD NOT BE FIXING THE PROBLEM AT THAT TIME BECAUSE THEY HAD A CATCHY LEGAL BLIND TO HIDE BEHIND. ' NO REMEDY AT THIS TIME'. THE SIMPLE TRUTH IS THEY COULD OF SOLD ME THE NEW EGR COOLER. BUT THEY CHOSE NOT TO DO THAT EITHER. I ASKED THE SERVICE ADVISER IF IT WAS SAFE TO DRIVE AND HE ASSURED ME IT WAS. AS IT TURNS OUT HE LIED TO ME. A SHORT TIME LATER THE WHILE DRIVING ON THE INTERSTATE THE INTAKE MANIFOLD CAUGHT FIRE. THERE WAS SMOKE AND A BLACK SOOT BELLOWING OUT FROM BEHIND THE CAR AND WHEN I GOT PULLED OFF THE ROAD LARGE AMOUNTS OF THICK BLACK SMOKE BILLOWED OUT FROM UNDER THE HOOD. I CALLED FOR A TOW TRUCK AND HAD IT REPAIRED AT AN APPROVED REPAIR FACILITY. 2400.00 LATER THE CAR WAS BACK ON THE ROAD FOR A SHORT TIME. A SHORT WHILE LATER I GOT TO WORK AND NOTICED A LOUD CLICKING SOUND FROM THE ENGINE. TOOK THE CAR BACK TO BELLEVUE BMW AND THEY TRIED TO TELL ME THE SHOP WHERE I WAS GETTING MY OIL CHANGES DONE WERE NOT CHANGING MY OIL. THIS DELIBERATE ATTEMPT TO MISDIRECT FAULT FROM KNOWINGLY PUTTING ME IN A POSITION TO BE HARMED FROM DECEITFUL BUSINESS PRACTICES AND BLATANT DISREGARD FOR MY SAFETY IS TRULY DISTURBIN

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11320356
Machine
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