APRIL 7, 2020 I AM WRITING TO YOU TODAY TO SHED SOME LIGHT ON HOW DIRE A SITUATION GM BUICK HAS PUT ME IN WITH REGARD TO A LACK OF A RESOLUTION REGARDING MY 2019 BUICK. GENERAL MOTORS HAS BEEN UNABLE TO PRODUCE AN AIRBAG PART #84548108 FOR MY 2019 BUICK ENVISION PREMIUM SINCE NOVEMBER 27, 2019. MY CAR WAS T-BONED ON THE PASSENGER SIDE OF MY 2019 BUICK BY ANOTHER DRIVER WHILE I WAS TRAVELING ON A MAIN ROAD. HE WAS ISSUED A TICKET FOR FAILURE TO YIELD. I AM A REGISTERED NURSE AT WESTCHESTER MEDICAL CENTER IN VALHALLA, NEW YORK. I CANNOT BE WITHOUT A VEHICLE TO TAKE CARE OF MY FAMILY AND GET TO MY JOB AS AN INTENSIVE CARE NURSE AT WMC IN WESTCHESTER COUNTY NEW YORK. FOR THE FIRST 3 MONTHS GM HAS USED THE UAW STRIKE AS AN EXCUSE FOR NOT HAVING THE AVAILABLE PARTS FOR MY VEHICLE. NOW THEY ARE USING THE CORONAVIRUS PANDEMIC AS AN EXCUSE FOR NOT PRODUCING THE PART. NO ONE AT GM KNOWS MORE THAN I ABOUT HOW THE CORONAVIRUS HAS AFFECTED OUR DAILY LIVES. GM REFUSES TO PROVIDE ME WITH THE REPLACEMENT PART OR A LOANER VEHICLE! THEY HAVE OFFERED A RENTAL CAR ARRANGEMENT WHERE I WOULD BE CHARGED $240.00 PER MONTH. THIS IS TOTALLY UNACCEPTABLE, THEY ARE TAKING FOOD OFF OF MY TABLE. IN ADDITION THEY REFUSE TO PUT A HOLD ON MY LOAN FROM GM FINANCIAL!. IT IS NOW 5 MONTHS THAT I HAVE NOT GOTTEN MY CAR REPAIRED. PLEASE LET ME KNOW IF YOU CAN HELP ME RESOLVE THIS DISMAL SITUATION ASAP. [XXX], RNC, BSN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT