TL* THE CONTACT OWNS A 2014 BMW 320I. THE CONTACT STATED THE AC, HEATER AND THE DEFROSTER WERE INOPERABLE. THE CONTACT ALSO STATED TOXIC FUMES WAS ENTERING THE CAB OF THE VEHICLE. THE VEHICLE WAS TAKEN MULTIPLE TIMES TO LOCAL DEALER BMW OF MINNETONKA SERVICE LOCATED AT 15802 WAYZATA BLVD, WAYZATA, MN 55391, WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OF REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND HAD PROVIDED ENGINEER TO INSPECT THE VEHICLE. THE CONTACT STATED HE HAD 2 TURBINATE SURGERY THAT WERE RELATED TO TOXIC FUMED ON THE CARPET. THE FAILURE MILEAGE WAS 47,000.