TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT APPROXIMATELY 25 MPH, ATTEMPTING TO MAKE A TURN WHEN THE CONTACT'S HUSBAND WAS INVOLVED IN A COLLISION ON THE FRONT DRIVER'S SIDE. THE CONTACT STATED THAT HER HUSBAND HIT THE WINDSHIELD AS THE FRONT AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED SHE WAS UNAWARE OF ANY WARNING LIGHTS ILLUMINATING PRIOR TO THE CRASH. A POLICE REPORT WAS TAKEN. THE DRIVER SUSTAINED MULTIPLE INJURIES INCLUDING A BROKEN NECK, PARALYSIS, AND A STROKE. THE CONTACT WAS UNAWARE OF INJURIES IN THE OTHER VEHICLE. THE VEHICLE WAS TOWED TO AUTO NATION FORD NORTH CANTON (5900 WHIPPLE AVENUE NORTH CANTON, OHIO 44720 (330) 238-3206) HOWEVER, THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED BY THE INSURANCE COMPANY TO NORTH CANTON COLLISION (1130 S MAIN ST, NORTH CANTON, OH 44720 PHONE: (330) 499-5171) FOR THE AUTO BODY REPAIRS. THE CONTACT MENTIONED THAT AN AIR BAG RECALL NOTICE WAS RECEIVED FROM THE MANUFACTURER FORD AFTER THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 77,000. *LN*JB