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2012 CADILLAC SRX — EXTERIOR LIGHTING

fire · 1687163 · 2020-08-25

Vehicle

Make
CADILLAC
Model
SRX
Year
2012
Manufacturer
General Motors, LLC
Component
EXTERIOR LIGHTING

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

RECEIVED A LETTER FROM CADILLAC/GMC REGARDING THE HEADLAMP CAPSULES AND/OR CAUSE HALOGEN HEADLIGHTS TO BECOME DIM OVER TIME, WELL MINE ARE LIKE NOT HAVING HEADLIGHTS DUE TO BE SO DIM. THEY WANT YOU TO PAY THEN THEY WILL REIMBURSE YOU IF THEY DETERMINE IT WAS DEFECTED. THE COST IS $800 PER HEADLIGHT. SO YOUR NOT GUARANTEED REIMBURSEMENT. THIS IS NOT ACCEPTABLE FOR THEM TO ASK THIS OF AN OWNER. THEY NEED TO PAY FOR THE HEADLIGHT REPLACEMENT, AFTER ALL THEY DID BUILD THE CAR AND YOU PAY FOR THE CAR WHICH THEY TELL YOU HOW GREAT THE CAR IS AND THE WARRANTY. I AM SO UPSET WITH THEM. I CANT PAY THE $800 TOTAL $1600 FOR REPAIRS THAT WAS ON THEIR BEHALF. THEY ARE NOT ARE NOT REPRESENTING THEIR BRAND VERY WELL AT ALL. TO THEM ITS ALL ABOUT THE MONEY! DO THEY NOT REALIZE THE ECONOMY IS NOT GOOD AT THIS TIME FOR SOME PEOPLE WHICH I HAPPEN TO BE ONE OF THOSE. I PAID THEIR PRICE FOR MY SRX SO THEY SHOULD HONOR THEIR MISTAKE WITH THEIR MONEY!! PLEASE HELP ME WITH THIS ISSUE. THE DATE ENTERED BELOW IS WHEN I RECEIVED THE LETTER FROM CADILLAC. LIGHTS HAVE BEEN DIM FOR AWHILE.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11351145
Machine
JSON-LD · Markdown