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2019 MERCEDES-BENZ GLC350E — ELECTRICAL SYSTEM

fire · 1709988 · 2020-11-30

Vehicle

Make
MERCEDES-BENZ
Model
GLC350E
Year
2019
Manufacturer
Mercedes-Benz USA, LLC
Component
ELECTRICAL SYSTEM
Miles at failure
40,000

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ GL350. THE CONTACT STATED THAT WHILE DRIVING AND ACCELERATING FROM APPROXIMATELY 15 MPH TO 60 MPH, THERE WAS AN ABNORMAL BURNING ODOR INSIDE OF THE VEHICLE. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INSTRUCTED THE DRIVER THAT THE VEHICLE WOULD SHUT-OFF WITHIN 3 MINUTES. THE CONTACT STATED THAT THE VEHICLE LOSS MOTIVE POWER, STALLED AND SHUT-OFF WITH SEVERAL UNKNOWN MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE ODOR CAME FROM THE BATTERY. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF SPRINGFIELD (295 BURNETT RD, CHICOPEE, MA 01020. (413)624-4100) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *DT*JB

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11377146
Machine
JSON-LD · Markdown