← NHTSA complaints

2020 FORD EXPLORER — ELECTRICAL SYSTEM

fire · 1757896 · 2021-07-16

Vehicle

Make
FORD
Model
EXPLORER
Year
2020
Manufacturer
Ford Motor Company
Component
ELECTRICAL SYSTEM
Speed
20 mph

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

Smoke started coming from the passenger side visor as I was driving. There was no indication of an issue with warning messages of any kind. Of course I panicked, ran from the car and called the fire department who stated it smelled electrical when they arrived. After a week of being at the dealership, they couldn't find anything; however, 30 seconds after I got into my vehicle, I noticed the cabin lights weren't working. After returning the vehicle within an hour they found that a wire had burned out and shorted out some fuses. 2 weeks later and I still don't have my vehicle. No injuries, just scared beyond belief to have a 2020 ST start smoking!! Even if they state it is fixed, I am still scared to death to drive it after that!! I have had issues with the brakes as well. Those stopped working but apparently that was a recall that was resolved. I have purchased Fords for the past 20 years. I will NEVER buy a Ford again with all the issues I have on this vehicle!

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11425163
Machine
JSON-LD · Markdown