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2020 JEEP GRAND CHEROKEE — UNKNOWN OR OTHER

1 injured · 1761656 · 2021-08-06

Vehicle

Make
JEEP
Model
GRAND CHEROKEE
Year
2020
Manufacturer
Chrysler (FCA US, LLC)
Component
UNKNOWN OR OTHER
Speed
35 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
Yes
Vehicle towed
No

Narrative

The Sunroof exploded and a sound like a bomb or gun went off. Most of the glass blew out of the car but I had some drop on my head, neck and shoulder. The glass went everywhere. I later found that I had glass fragements in my right eye as well. The doctor took them out. I took the dealership and they were going to replace it and then I got an email saying it was going to be under investigation. 10-14 days or longer. I am a senior adult and work a part time job. This is my only car. The runaround continues. I received an email about the investigation and no phone number. I just want my car fixed. This was my dream car and now its a nightmare car. As soon as it is repaired I will never have another JEEP. The service has been terrible. The staff at the dealership tried to be helpful but their hands are tied. Frustrated since I did nothing wrong.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11427987
Machine
JSON-LD · Markdown