The charger for the plug-in hybrid component of the vehicle started a fire that damaged my property and vehicle. Ford failed to provide a replacement of the recalled charger, including when vehicle was at dealerships, despite my request at the time. Had I not noticed the fire immediately, it likely would have been catastrophic. Fortunately, I was able to use all of a full fire extinguisher to put it out. I contacted Ford about this matter and was told by their corporate customer service that they had no information or assistance of any kind to provide me. I requested a manager call me however I have not received a call back.