While I was driving, the head rest popped apart making an extremely loud noise and hitting me in the back of the head with a great amount of force. I thought I had been rear ended it was so hard. Iâm in pain and lucky I had just pulled off the highway because I would have wrecked. Chrysler needs to do something about this. It was bad. Consumer had sore head and neck injuries. Case number [XXX] from Chrysler. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).â