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2020 FORD EXPLORER — BACK OVER PREVENTION

crash · 1771154 · 2021-09-30

Vehicle

Make
FORD
Model
EXPLORER
Year
2020
Manufacturer
Ford Motor Company
Component
BACK OVER PREVENTION
Speed
2 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

I had an issue with the rearview backupcamera. The camera kept going out multiple times. I asked Fodd customer care if there was a recall and told me no. One day I was backing up at night my camera went out and I hit a mailbox which was in my blindspot I immediately called Ford to alert them that the camera went out a d I damaged my vehicle. Ford requested that I bring in my truck and changed the camera. They found out the camera had an electrical shortage. I attempted to get Forx to pay for the damages to my vehicle and they refused. The total estimate was 2700.00. The response why they denied my claim was I had an accident and they were not responsible regardless of the camera not working. They told me to contact my insurance to fix the damage. I feel I wouldn't have had an accident if my rearview camera did not go out. The backup assistance beep would have sensed the object behind me in my backup view and I would not have damaged my vehicle since the object was in my blind spot. I feel that Ford is responsible for the repairs and I have Video proof that my camera was having issues prior to my accident. I need Ford to fix my vehicle at no cost to me. They are ignoring the fact that the backup camera and blinspot assistance failed.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11435055
Machine
JSON-LD · Markdown