The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 45 mph the driver lost control of the vehicle and drove off the road and crashed into a ditch. During the crash, the front end of the vehicle was severely damaged causing both the driver side and passenger side airbags to deploy. The contact indicated that the airbags did not immediately deploy and both occupants had sustained concussions when the driver made contact with the steering wheel and the passenger made contact with the dashboard. The driver also sustained a right leg injury. Both received medical attention where mediation was provided. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were notified of the incident. The failure mileage was 200,000.