The contact owns a 2013 Hyundai Sonata. The contact stated while driving from a complete stop at the traffic light with a passenger sitting in the front passenger seat, another vehicle crashed into the driver's side front end of the vehicle. The air bags did not deploy. The contact sustained whiplash and soreness on the neck, shoulder, and back. The other passenger sustained soreness all over the body. The contact and the other passenger later sought medical assistance. A police report was filed. The contact was able to drive the vehicle to her residence though the bumper had detached and the vehicle was shuddering while driving. The vehicle was towed to an autobody shop for repair. The vehicle was then towed to an unknown local Hyundai dealer where the tires and frame were inspected. The dealer was notified of the air bags failure. The manufacturer was not notified of the failure. The contact became aware that the VIN was included in NHTSA Campaign Number: 18V137000 (Seat Belts, Air Bags), which she associated with the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.