The contact owned a 2018 BMW X2. The contact stated that while driving at 20-25 MPH, another vehicle crashed into the front of the vehicle. The air bags failed to deploy. No warning lights were illuminated. As a result, the contact sustained an injury to the neck, back, chest, and left arm. Medical attention was required, and the ambulance was called to the scene. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer was notified of the failure and the contact was informed of a callback. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.