The contact owns a 2005 Saturn Vue. The contact stated that while stopped in traffic, a vehicle began doing donuts in the intersection, causing a multi-car accident and crashing into her vehicle. The air bags had failed to deploy. The contact sustained back and knee injuries, and both her son and grandson had body pain. A police report was available. The vehicle had not been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.